Professional Summary

Writer and communications strategist with 10+ years of experience using storytelling to make complex business and technology topics clear, distinctive, and worth paying attention to. Brings the same narrative instinct to executive communications, company-wide campaigns, and personal essays.

Experience

SENIOR INTERNAL COMMUNICATIONS MANAGEr • headway

DEC 2025 - PRESENT

  • Built Headway’s internal communications function from the ground up as its first dedicated hire, establishing the editorial standards, style guidelines, channel governance, presenter templates, and a documented operating model for a ~900-person mental healthcare technology company.

  • Own content and narrative development for a weekly all-company meeting (48 meetings per year), partnering with executives and subject-matter experts to create presentations, scripts, and executive talking points.

  • Translate complex technical and business topics, including AI, product strategy, healthcare operations, compliance, and compensation, into accessible content tailored to different audiences.

  • Built 16 reusable AI agents and skills to support research, synthesis, drafting, editing, and content production.

  • Partner with executives, Marketing, Product, People, Legal, and other cross-functional teams to manage multiple concurrent content projects and deadlines.

  • Ran the internal launch of the company’s RSU transition and new compensation platform: a five-stage communications cascade to ~900 employees and seven enablement assets, including an 11-section FAQ that became the company’s equity source of truth.

  • Led communications for two organizational restructurings, an acquisition, executive transitions, and a state legislative response, partnering with People, Legal, and the executive team.

SENIOR INTERNAL COMMUNICATIONS MANAGEr • Lyft

MAY 2024 - DEC 2025

  • Ghostwrote the CEO’s monthly, narrative-driven all hands recap emails, synthesizing company performance, strategic priorities, and company moments into a cohesive executive story for 4,000+ employees.

  • Led the communications strategy for two major RIFs affecting 135+ employees, developing the messaging strategy, leader playbook, and rollout plan.

  • Led communications for Lyft’s $197M acquisition of Freenow, developing the narrative, leader messaging, presentation materials, and internal content hub for a global audience of ~4,000 employees.

  • Led communications for Lyft’s Prop 22 legal ruling, partnering with PR, Legal, and Policy to develop scenario-based messaging for every potential court outcome and ensure a clear, coordinated company response.

  • Led communications for a global business restructuring, developing messaging for changes to the company’s office footprint and hiring strategy.

  • Developed communications strategies for company-wide policy and benefit updates, including a new hybrid work model, compensation localization policy, and changes to the sabbatical program.

INTERNAL COMMUNICATIONS MANAGEr • Lyft

MAR 2022 - MAY 2024

  • Produced monthly global all hands meetings, partnering with senior leaders to develop narratives, video scripts, executive talking points, and presentations and to coach presenters.

  • Orchestrated a return-to-office communications and change management plan covering new employment policies, training materials, and week-one logistics for a company of ~4,000 employees.

  • Led communications for a new compensation localization policy, including a mandatory attestation process and an 8,400-word supporting Google Site; exceeded the first-week attestation goal by 15%

  • Produced monthly company-wide all-hands meetings for a global audience of 4,000+ employees, collaborating with executive leadership to develop agendas, draft messaging, and design presentations

  • Redesigned the 2024 engagement survey, drafting 40 new questions and implementing a new action-planning process; drove an all-time-high participation rate of 85% and an 11-point increase in employee confidence in positive change.

  • Created a framework for internal crisis response, partnering with DEI and Employee Health and Safety to develop decision-making criteria and messaging principles.

  • Managed communications for six consecutive biannual performance review and compensation-planning cycles.

COMMUNICATIONS PROGRAM MANAGEr • Lyft

DEC 2020 - MAR 2022

  • Managed a 23-person project team through a global performance and compensation cycle, drafting and coordinating 40+ communications for ~4,000 employees.

  • Developed the campaign for Lyft’s first company-wide employee career fair, driving a 300% increase in internal applicants and a 200% increase in referrals.

  • Produced 15 org-wide events for a team of 400+ employees across six offices and time zones

Workplace COMMUNICATIONS & OPerationS lead • Lyft

SEPT 2019 - DEC 2020

  • Led internal communications for initial COVID-19 office closures across 10 offices, collaborating with People leaders on new EHS protocols

  • Oversaw a 15-person project team to migrate the Workplace Help Desk to Zendesk, writing 50 FAQs and 20 auto-responses

PROGRAM LEAD, TEAM MEMBER EXPERIENCE • Lyft

AUG 2017 - SEPT 2019

  • Managed and facilitated a high-volume onboarding program — oversaw 100+ two-day orientation sessions and onboarded 4,000+ new hires over two years

  • Grew new hire onboarding eNPS by 12 points by overhauling the program with supplemental online training, new in-person segments, and off-site experiences

  • Hosted or MC'd three company all-hands meetings, reaching a global audience of 3,000+ employees

earlier experience

NEW HIRE ONBOARDING COORDINATOR • Lyft

MAY 2016 - AUG 2017

  • Executed onboarding admin duties for all new hires, including employment-based visa processing, background checks, and I-9s.

OFFICE MANAGER • Lumosity

MAR 2014 - AUG 2015

  • Oversaw facilities, janitorial team, and vendor relations for 170-person office

Customer Support Agent & Community Manager • Lumosity

JUL 2013 - MAR 2014

  • Moderated social media channels and resolved customer support tickets via Zendesk

creative work

Published essayist, with work featured in The Bold Italic. Wrote and performed original personal storytelling at Written in Brooklyn.

Education

B.A. IN COMMUNICATION • University of California, Santa Barbara

FALL 2008 - SPRING 2012

  • Coursework included Organizational Communication, Group Communication, Media & Entertainment, and Advertising Literacy

Skills

  • Communication strategy; copywriting; presentation, instructional, and visual design; project and program management; event production; public speaking; HR tools and policies; people management