Professional Summary

Writer and communications strategist with 10+ years of experience using storytelling to make complex business and technology topics clear, distinctive, and worth paying attention to. Brings the same narrative instinct to executive communications, company-wide campaigns, and personal essays.

communication Experience

SENIOR INTERNAL COMMUNICATIONS MANAGEr • headway

DEC 2025 - PRESENT

  • Built Headway’s internal communications function from the ground up as its first dedicated hire, establishing the editorial standards, style guidelines, channel governance, presenter templates, and a documented operating model for a ~900-person mental healthcare technology company.

  • Own content and narrative development for a weekly all-company meeting (48 meetings per year), partnering with executives and subject-matter experts to create presentations, scripts, and executive talking points.

  • Translate complex technical and business topics, including AI, product strategy, healthcare operations, compliance, and compensation, into accessible content tailored to different audiences.

  • Built 16 reusable AI agents and skills to support research, synthesis, drafting, editing, and content production.

  • Partner with executives, Marketing, Product, People, Legal, and other cross-functional teams to manage multiple concurrent content projects and deadlines.

  • Ran the internal launch of the company’s RSU transition and new compensation platform: a five-stage communications cascade to ~900 employees and seven enablement assets, including an 11-section FAQ that became the company’s equity source of truth.

  • Led communications for two organizational restructurings, an acquisition, executive transitions, and a state legislative response, partnering with People, Legal, and the executive team.

SENIOR INTERNAL COMMUNICATIONS MANAGEr • Lyft

MAY 2024 - DEC 2025

  • Ghostwrote the CEO’s monthly, narrative-driven all hands recap emails, synthesizing company performance, strategic priorities, and company moments into a cohesive executive story for 4,000+ employees.

  • Led the communications strategy for two major RIFs affecting 135+ employees, developing the messaging strategy, leader playbook, and rollout plan.

  • Led communications for Lyft’s $197M acquisition of Freenow, developing the narrative, leader messaging, presentation materials, and internal content hub for a global audience of ~4,000 employees.

  • Led communications for Lyft’s Prop 22 legal ruling, partnering with PR, Legal, and Policy to develop scenario-based messaging for every potential court outcome and ensure a clear, coordinated company response.

  • Led communications for a global business restructuring, developing messaging for changes to the company’s office footprint and hiring strategy.

  • Developed communications strategies for company-wide policy and benefit updates, including a new hybrid work model, compensation localization policy, and changes to the sabbatical program.

INTERNAL COMMUNICATIONS MANAGEr • Lyft

MAR 2022 - MAY 2024

  • Produced monthly global all hands meetings, partnering with senior leaders to develop narratives, video scripts, executive talking points, and presentations and to coach presenters.

  • Orchestrated a return-to-office communications and change management plan covering new employment policies, training materials, and week-one logistics for a company of ~4,000 employees.

  • Led communications for a new compensation localization policy, including a mandatory attestation process and an 8,400-word supporting Google Site; exceeded the first-week attestation goal by 15%

  • Produced monthly company-wide all-hands meetings for a global audience of 4,000+ employees, collaborating with executive leadership to develop agendas, draft messaging, and design presentations

  • Redesigned the 2024 engagement survey, drafting 40 new questions and implementing a new action-planning process; drove an all-time-high participation rate of 85% and an 11-point increase in employee confidence in positive change.

  • Created a framework for internal crisis response, partnering with DEI and Employee Health and Safety to develop decision-making criteria and messaging principles.

  • Managed communications for six consecutive biannual performance review and compensation-planning cycles.

COMMUNICATIONS PROGRAM MANAGEr • Lyft

DEC 2020 - MAR 2022

  • Managed a 23-person cross-functional project team through a global performance and compensation cycle, drafting and coordinating 40+ communications for ~4,000 employees.

  • Developed the campaign for Lyft’s first company-wide employee career fair, increasing internal applicants by 300% and referrals by 200%.

  • Produced 15 org-wide events for 400+ employees across six offices and time zones.

Workplace COMMUNICATIONS & OPerationS lead • Lyft

SEPT 2019 - DEC 2020

  • Led internal communications for Lyft’s initial COVID-19 office closures across 10 offices, partnering with People leaders to roll out new EHS protocols and employee guidance.

  • Led a 15-person project team to migrate the Workplace Help Desk to Zendesk, creating 50 FAQs and 20 automated responses to improve the employee support experience.

PROGRAM LEAD, TEAM MEMBER EXPERIENCE • Lyft

MAY 2016 - SEPT 2019

  • Managed and facilitated a high-volume onboarding program, overseeing 100+ two-day orientation sessions and onboarding 4,000+ new hires over two years.

  • Increased new-hire onboarding eNPS by 12 points by redesigning the program with supplemental online training, new in-person content, and off-site experiences.

  • Hosted and emceed three company-wide All Hands meetings for a global audience of 3,000+ employees.

earlier experience

NEW HIRE ONBOARDING COORDINATOR • Lyft

MAY 2016 - AUG 2017

  • Executed onboarding admin duties for all new hires, including employment-based visa processing, background checks, and I-9s.

OFFICE MANAGER • Lumosity

MAR 2014 - AUG 2015

  • Managed facilities, a janitorial team, and 30+ vendor relationships for a 170-person office.

Customer Support Agent & Community Manager • Lumosity

JUL 2013 - MAR 2014

  • Provided direct customer support, troubleshooting issues and responding to individual questions and needs with clear, personalized service.

ASSISTANT TO TALENT AGENT • APA TALENT & LITERARY AGENCY

JUN 2012 - MAY 2013

  • Supported a talent agent in a fast-paced entertainment environment, managing scheduling, client communications, submissions, and day-to-day administrative coordination.

creative work

Published essayist, with work featured in The Bold Italic. Wrote and performed original personal storytelling at Written in Brooklyn.

Education

B.A. IN COMMUNICATION • University of California, Santa Barbara

FALL 2008 - SPRING 2012

  • Coursework included Organizational Communication, Group Communication, Media & Entertainment, and Advertising Literacy

Skills

  • Communication strategy; copywriting; presentation, instructional, and visual design; project and program management; event production; public speaking; HR tools and policies; people management